World-class customer service is one of our top priorities and we are looking forward to helping you soon!

Our California based team will respond to your inquiry within 24-30 hours, if not much sooner!

 


RETURN & DEFECT POLICIES:

DEFECTS:
 
Within 7 days of delivery, if there is any type of defect with your product(s), please include photo(s) along with your concern(s) via email: support@bearbackgear.com.
If no photos are sent we will be able to process your request until they are submitted.

RETURNS: (Updated: 7/6/2020)

Bearback is an honest tribe and we want our tribe members (that's you) to understand how we function and operate, that way everyone can feel as welcomed as possible. Due to the vast customization options of our products (and the general scope of many of our products - (ex: lube, cum towels, etc...,) between the wide range of shirt sizes and other logistic aspects that come into play which allows Bearback to be so special - at this time we are unfortunately unable to accept returns for ANY products. All Sales Are Final. 

Bearback truly cares about delivering great products and a golden standard of customer support and if you have any questions, concerns, and/or feedback regarding your order or anything else please email us support@bearbackgear.com or text us at ‭(408) 856-4169.


What happens if my order was lost, stolen, or damaged? Meet, Route+!

 

Route+ is the best way to keep your order secure until it in your hands. Many of us have had packages get lost in the mail, damaged during shipment and/or was stolen from the doorstep. All of those are awful situations, "butt" that's life sometimes, and Bearback understands that, so we offer Route+ to on all orders for customers to add-on.

It's easy to add "Route+" to you order [an option to add Route will appear above the checkout button at the end of your shopping trip] asking if you would like to add the service to your order. The price starts at $0.98 for most orders and slightly more on larger orders - Bearback does not set these prices and the customer pays this during checkout.

IF AN ORDER DOES NOT HAVE ROUTE+ ADDED TO IT VIA THE CUSTOMER, BEARBACK IS NOT LIABLE FOR ANY LOST, DAMAGED OR STOLEN ORDERS. THIS SERVICE IS TO PROTECT BOTH YOU AND US TO ENSURE EVERYONE IS TREATED FAIRLY. WE POST ABOUT ROUTE+ COVERAGE ALL OVER THE SITE TO INFORM CUSTOMERS ABOUT THIS OPTIONAL SERVICE.
 

Route also lets you keep an eye on your order as it gets delivered to you via the "Route App" [iOS] [Android] since it shows you a visual of your orders' shipping progress.

All claims are handled by Route and not Bearback, for all questions related to this service we will do our best to find the correct answer though by downloading the app on your smart device you might find the answer you are looking for and/or a customer service number.


BUY NOW. PAY LATER. NO FEES. MEET KLARNA: 


Now you only have to pay for part of your order today (without using credit or being charged fees), and receive your new favorite Bearback gear right away.
 
Klarna is a zero interest installment program that does not require any type of credit check and all you have to do is pay the first of four installments during checkout (the other payments are due to Klarna every 2 weeks until it's paid off.) "butt" the Bearback items you love ship just the same as if you paid in full at checkout. Its a win-win for you!
 

How To Use Klarna:

After adding all of your favorite new gear to your cart, proceed through checkout, apply any discounts codes you may have, and select the "Buy Now, Play Later w/ Klarna" option. It's that easy!  

 

 
For more information/questions regarding payments please visit Klarna!

 


BUSINESS HOURS:

Mon - Fri: 10am - 5pm (PST) | ​Saturday: 10am - 5pm (PST)
 

(Though please reach out whenever you want as we are typically always working outside of these hours anyways and normally always in the workshop.)


Our Privacy Policy:

PRIVACY NOTICE

Last updated Feb, 23rd, 2020

Thank you for choosing to be part of our community at Bearback (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@bearbackgear.com.

When you visit our website http://www.bearbackgear.com (the "Website"), use our mobile application, as the case may be (the "App") and more generally, use any of our services (the "Services", which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website and App), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect

 

1. WHAT INFORMATION DO WE COLLECT?

 

2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
     

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
     

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
     

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
     

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Servicesfrom outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than __________.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

 

7. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with a Service, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).  

9. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.